Internet Marketing

Digital marketing case study: best online campaign example

By November 2, 2017 No Comments

digital marketing case study

An effective way to develop a new successful digital campaign is to look at a marketing case study. Webbuzz is proud of our success stories and one of our best is Heartland Seniors Finance.

Launched in 2004 originally as ‘Australian Seniors Finance’ (ASF), the company was purchased in 2014 by the New Zealander bank Heartland Bank, becoming Heartland Seniors Finance (HSF) as a result.

HSF is an Australia’s leading provider of reverse mortgages, a financial product that enables seniors to release equity in their property to help them to live a better retirement.

Late 2015, HSF decided to join Webbuzz and in January 2016 their digital marketing strategy was launched.

Prior to that, their marketing campaigns were comprised of traditional marketing channels such as Tv, magazines, and radio. “Unfortunately, it wasn’t delivering the results expected.” HSF CEO, Andrew Ford said.


Webbuzz’s strategy for the best digital marketing campaign

digital marketing case study
Before starting any new project, Webbuzz always analyzes the current situation of the future client to deliver an optimized, custom digital strategy.

In this case, the main objectives to tackle with Heartland were:

  • More optimized website for traffic
  • More conversion funnels for trap lead enquiry
  • Optimized UX design
  • New content for help SEO and PPC campaigns
  • Grow business online
  • Lead generation infrastructure
  • Boost profitability

Webbuzz also developed an extensive report based on HSF’s web data and found that the number of visitors on their website was very low, among other results. Based on this, the first challenge was to rebuild their website and make it more appealing. Webbuzz decided to start working on:

  • Better site structure
  • Additional conversion funnels
  • Improved user experience (UX)
  • New content
  • Keyword list
  • New sitemap
  • Premium landing page strategy
  • Leveraged ‘market education’
  • Contextual online lead funnels

HSF website - digital marketing case study

Through years of testing and generating successful digital marketing campaigns, Webbuzz has developed its own digital techniques to offer the best and most accurate solutions to its customers. After analyzing Heartland Seniors Finance situation and settling the goals, the strategy that suited them best was:

  • Identify the target online niche
  • Geo-localized market
  • Suitable brand
  • CMS
  • Drive traffic to site
  • Maximise ROI


Results: Heartland Seniors Finance marketing case study

Immediate positive results for the business were soon evident.

The first 3 months’ data reflects some interesting insights that can help in both, mapping out a strategic roadmap for the business, as well as empower the customer to start leveraging the increased awareness driven by the campaign.

digital marketing case study

HSF experienced more than 12% increase in click-through rate (CTR), this echoes the increased visibility and brand awareness the campaign achieved.

Furthermore, there were other positive results in this marketing case study that show the fast growth of the business via the online channel and the rapid effectiveness of Webbuzz’s strategy:

  • 873% uplift in organic website visits
  • 13% more organic visibility
  • 20% uplift in unique visitors
  • 37 total number of search terms on Google page 1 (vs 16)
  • 31% increase in paid traffic

Additionally, this has led to an increase in users (more than 17%) as well as leads generated (231 in just three months!).

Thanks to this successful start, HSF decided to keep going with the online strategy proposed by Webbuzz.


Data is king

The full year analysis has mirrored the initial 3 months for HSF. Key indicators of their website, such as website visits, new visitors, and returning visitors are all trending upward year on year as we’ll see shortly in the following graphs from the marketing case study.

This has led to a substantial increase in both, the leads generated, as well as the quality of leads being generated.

With the uplift in traffic, awareness and leads generated we can expect HSF to seize this opportunity to drive home its strategic advantage to becoming the premier lenders within the senior finance segment.

  • 29.5% growth of page views
  • 25.38% increase in new visitors
  • 81.2% of returning visitors
  • 71.95% increase in guide downloads
  • 19.94% guide downloads conversion rate

Thanks to Webbuzz’s successful digital marketing campaignthere has been a massive growth in Heartland Senior Finance online business.

In this graph, we can see the progressive ascendant of the number of visitors that HSF website has had.

marketing case study results


In this second graph, it is reflected the total number of website visitors split in new and returning ones. This is the amazing growth on both:

Marketing case study results

“Heartland is growing very strongly (…), comparing it with our previous performance where we were not using digital to now, from 2015 to 2017, the new business has grown almost 500% with a digital strategy, and what’s more than that is our lead generation (…) so, we are spending less, generating more leads, generating more new business and growing.” – HSF CEO, Andrew Ford 


Last but not least, recently, Heartland Seniors Finance was nominated for the Most Effective Online Presence – Lender award by The Australian Mortgage Awards 2017!

digital marketing case study award


Seeking the best digital marketing campaign for your business, like Webbuzz achieved for Heartland Seniors Finance?


Let’s talk 1300 41 00 81.

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“Their work is consistently excellent, and has already moved the dial for us in a big way.”

Antoinette Tyrrell
CCO, Retirement Essentials

“WebBuzz have been wonderful … they’ve transformed our online presence over the last 12 months and they’ve been great people to work with.”

Luke Andersen
General Manager, Property Mastermind

“I’m happy to recommend them. They are reliable and deliver on their promises – my website is much more visible on Google.”

Prof. Stan Sidhu
Endocrine Surgeon